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Need help?

First have a look at the FAQ. Otherwise, write to us: we’ll get back to you as soon as possible.

Write to uscontact@boostmate.fr

To speed things up, include your BoostMate username, your phone model and, if possible, a screenshot.

Delete my account

  1. Open the Profile tab, then tap the settings icon at the top.
  2. Go to My account › Delete my account, then confirm.
  3. Your profile, messages, swipes and photos are deleted (details of deleted data).
  4. Can’t access the app anymore? Email us at contact@boostmate.fr from your account’s email address: we’ll delete your account for you.

Report a player or content

  1. From the player’s profile: tap Report (or Block).
  2. In a chat: long-press the message, then Report.
  3. The moderation team reviews every report.
  4. Emergency or serious situation? Also email us at contact@boostmate.fr.

I can’t sign in

  1. On the sign-in screen, tap “Forgot password?” and enter the code you receive by email.
  2. No email? Check your spam folder.
  3. Your account comes from the old version of BoostMate? Old accounts weren’t kept: create a new profile.

I don’t get notifications

  1. On your iPhone: Settings › Notifications › BoostMate, then turn on “Allow Notifications”.
  2. Check that a Focus mode isn’t on.
  3. Open BoostMate once after changing these settings.